Returns

Return and Refund Policy for Iconflexpack.co.uk

At Iconflexpack, our goal is to ensure customer satisfaction with every purchase. We understand that sometimes things don’t work out, so we have a transparent return and refund policy.

Return Process:

1. Initiating a Return: To initiate a return, please get in touch with our customer service team at info@iconflexpack.co.uk within five days of receiving your order. Provide your order number and the reason for the return.
2. Return Approval: After reviewing your return request, we will send you a confirmation email with return instructions and a return shipping label, if applicable.
3. Shipping the Product Back: Package the Product securely and attach the provided shipping label. The Product should be returned in its original condition, with all the original packaging and accessories.
4. Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Refund Process:

1. Eligibility for Refund: Refunds are processed only after the returned item has been received and inspected. The item must be in its original condition, unused, and in the original packaging.
2. Processing the Refund: Upon approval, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
3. Refund Confirmation: You will receive a confirmation email once your refund has been issued.

Customer Requirements:

• Return Window: Returns must be initiated within five days of delivery.
• Product Condition: The Product must be returned in original, unused condition, including all original packaging and accessories.
• Reason for Return: Please provide an apparent reason for the return. This helps us to address any issues and improve our services.

Exceptions / Non-Returnable Items:

Certain items like perishable goods, custom products (such as special orders or personalised items), and personal care goods (such as beauty products) cannot be returned. Please get in touch if you have questions or concerns about your item.

Contact Us:

If you have any questions about our return and refund policy, please get in touch with us at info@iconflexpack.co.uk.

We reserve the right to refuse returns or refunds for products not meeting the above conditions.